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Abstract Topic: Quality Management and Economic Development

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CUSTOMER SATISFACTION AT DISTRICT GENERAL HOSPITAL: REGULATION IMPLEMENTATION OF THE MINISTER OF UTILIZATION STATE APPARATUS AND BUREAUCRACY REFORM REPUBLIC OF INDONESIA NUMBER 14/2017
Syifaul Lailiyah (*), Diansanto Prayoga , Jayanti Dian Eka Sari

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Corresponding Author
Syifaul Lailiyah

Institutions
Faculty of Public Health, Campus Banyuwangi, Universitas Airlangga, Indonesia
*syifaul.lailiyah[at]fkm.unair.ac.id

Abstract
Evaluation of the implementation of public services must be done to improve the quality of services. Customer satisfaction is a way to evaluate the delivery of public services. Hospital must conduct a customer satisfaction survey at least once a year based on regulations in Indonesia. This study aims to measure customer satisfaction of service at The District General Hospital Banyuwangi, East Java, Indonesia. This research is observational through a survey in the Outpatient Unit, Inpatient Unit, Emergency Room Unit, and Pharmacy Unit of Blambangan District General Hospital Banyuwangi, East Java Indonesia. The number of visits in 2017 was 149,340 patients, so the sample size based on the Morgan and Krejcie sample tables is 384 patients. Sampling uses proportional random sampling. Data were analyzed descriptively. All units in Blambangan District General Hospital have CSI values with the good category with the following details. The CSI of the Outpatient Unit value is 76.18, Inpatient Unit is 80.38, Emergency Room Unit is 78.01, and Pharmacy Unit is 81.80. The highest weighted value is implementing competency (0.363), while the lowest value is handling complaints and suggestions (0.337). The CSI of District General Hospital is 79.09 (Good).

Keywords
Customer Satisfaction Index; District Hospital; Banyuwangi Indonesia

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/Np2G3mzQTJbE


EXISTENCE INSTITUTIONAL ECONOMICS COASTAL COMMUNITIES, LOCAL WISDOM IN E NEW PARADIGM
Emma Yunika Puspasari

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Corresponding Author
Emma Yunika Puspasari

Institutions
UNIVERSITAS NEGERI MALANG

Abstract
The institutional economics perspective, the local wisdom paradigm, the qualitative-interpretative paradigm, is used to conceptually reconstruct the existence of institutional economics and local wisdom of the coastal community of Muncar Banyuwangi village. The life of the coastal community of Muncar has redefined the existence of the coastal economy in an evolutionary manner. This coastal community has a different typology from spaces whose cultural wisdom identities become local identities. The community group has a different economic culture that is influenced by institutions and norms, power structures, community tacit knowledge of the coastal and marine environment ,. Coastal community stereotypes emerge in regulating and managing the area and the community uses a lot of power structure in the management of harmony with nature (the sea). Forms of management that are formed through local economic institutions, among others, appear in the division of tasks, collateral cooperation (horizontal) with dependence on others (mutual cooperation) and strengthening the norms and social values that apply in this society. This new local paradigm gave birth to the transcendental behavior of the people inherent in the economic activities of catching and processing sea fish. The coastal area which is a fish production center is dominated by traditional capture fish processing with a natural management system.

Keywords
Institutional Economics, Local wisdom paradigm, Coastal communities

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/xWjTuqXhBzKN


Industry Revolution 4.0: Is Indonesia labor market ready or not?
Febry Wijayanti (1,2*), Irina Dmitievna Turgel (2)

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Corresponding Author
Febry Wijayanti

Institutions
1) Department of Development Economics, Universitas Negeri Malang – Indonesia
2) Ural Federal University – Russia

Abstract
Innovation and technological development have an essential role in bringing up the concept of a modern economy, namely the industrial revolution 4.0. The industrial revolution 4.0 aims to omnipresent connectivity people, machines, and real-time data, thus forming new business models and raising the necessity of high technology. Such an era increases the demand for highly skilled and highly educated workers. However, the labor market in Indonesia is dominated by a low educated workforce. Therefore, this study identifying the readiness of the Indonesia labor market in the era of digitalization or the industrial revolution 4.0.

Keywords
Industry 4.0, new technologies, labor market,

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/uEJcw2zZBj7g


MAPPING THE POTENTIAL OF GREEN ECONOMIC DEVELOPMENT JAKARTA CITY BASED ON GREEN GRDP
Edi Wahyu Wibowo; Minggu

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Corresponding Author
edi wahyu wibowo

Institutions
Politeknik LP3I Jakarta

Abstract
Environmental problems in the city of Jakarta such as loss of agricultural land, environmental pollution, increased air temperature, low air quality, impacts on water quality and quantity, impacts on public and social health need to be anticipated by applying Green GRDP as a basis for measuring the economy. In 2016 the value of Green GRDP was 99.69% or 0.31% smaller than conventional / brown GRDP, while in 2017 the value of Green GRDP was 99.70% or 0.30% smaller than conventional / brown GRDP. The results of the potential mapping in the Province of DKI Jakarta obtained the transportation sector, accommodation providers, communication information, financial services & insurance, company services, other services have fast growth in the economy of the Province of DKI Jakarta and have better competitiveness compared to other regions in Indonesia. Whereas the manufacturing, electricity & gas, real estate and wholesale & retail trade sectors are sectors that can only be enhanced in the scope of DKI Jakarta Province. While the Agriculture, Mining, Water Supply, Waste & Waste Management, Government Administration and Education Services sectors have no role in advancing the economy of the Province of DKI Jakarta and in Indonesia. Finally, the Construction and Health & Social Services sector is a sector that has fast growth in the economy of the Province of DKI Jakarta, but has less competitiveness compared to other regions in Indonesia.

Keywords
Green GRDP, Green Development, Green City

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/e26hRKjf7aqn


Participation, Poverty, and Vulnerable Worker Of Rural Balinese Woman in Local Economic Development Case Studies Gianyar Regency Province of Bali
N.M.Tisnawati, Khusnul Ashar, Devanto S Pratomo, Susilo

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Corresponding Author
Ni Made Tisnawati

Institutions
FEB Udayana University (a) FEB Universitas Brawijaya

Abstract
PARTICIPATION, POVERTY AND VULNERABLE WORKER OF RURAL BALINESE WOMAN IN ECONOMIC LOCAL DEVELOPMENT (Case Studies Gianyar Regency Province of Bali) Nm.Tisnawati* Khusnul Ashar, Devanto S.Pratomo, Susilo** The development of tourism industry sector in Bali Province based on cultural heritage. Cultural preservation is the basic capital of sustainable development in the tourism industry sector. It is rural women who allocate most of their time to carrying out ceremonies as basic capital to preserve culture. But the role of women is still considered low in local economic development in Bali. The decision of women to work in the informal sector is a strategy to continue working in economic activities. This limitation of womens participation in economic activities has made rural women in Bal become trapped in the position of vulnerable workers. The global economic threat with access to information technology, increasingly makes womens positions increasingly trapped in poverty. The condition of gender and poverty inequality is one of the problems in the realization of sustainable development goals. The purpose of this study is to find out the factors that influence rural womens participation in the informal sector and strategies to reward the role of women in cultural preservation without having to reduce the strength of rural social capital. This research was conducted using the mix method approach. The research conduct in Gianyar with 50 rural women using livelihood approach as based analysis. Keywords : Participation, Poverty. Rural Balinese Woman *Ni Made Tisnawati, mahasiwa PDIE Universitas Brawijaya, dosen di Feb Unud ** Universitas Brawijaya

Keywords
Participation, poverty, rural balinese woman

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/KHP4GXuW6AQx


The Effect of Smart Kampung on Village Economic Growth
Izzato Millati

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Corresponding Author
Izzato Millati

Institutions
Faculty of Economic and Business, Campus Banyuwangi, Universitas Airlangga, Indonesia.

Abstract
The purpose of this study was to determine the effect of the smart village program on village economic growth. Smart Kampung is a program and policy issued by the Regional Government of Banyuwangi Regency, where the smart village program and policy are aimed at rural development in the Banyuwangi district area. The Smart Kampung program brings public services to the village level through the use of information technology. In the Smart Kampung program, each village is designed to have an integrated program framework that combines the use of optical fiber-based Communication Information Technology, productive economic activities, creative economic activities, health-education improvement, and poverty alleviation efforts. This study uses a quantitative method with multiple linear regression data analysis, which aims to determine the effect of Smart Kampung programs and policies on the village economic growth.

Keywords
Public Policy, Smart Kampung, Economic Growth

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/AXqWwYtnzcDu


The Influence of Fiscal Balance on Capital Expenditure and Economic Growth in East Java Province Period 2015-2017
Dwi Widyastuti, Farida Rahmawati

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Corresponding Author
Farida Rahmawati

Institutions
Universitas Negeri Malang

Abstract
This study aims to find out how the influence of fiscal balances on capital expenditure and economic growth in East Java Province in 2015-2017. This study uses data on local own source revenue (PAD), general allocation funds (DAU), special allocation funds (DAK), village funds (DD), capital expenditure and economic growth. The study was conducted using samples in 30 districts / cities in East Java Province in 2015-2017. By using multiple linear regression analysis tools and path analysis, the results of the first analysis show the influence of PAD and DAU on capital expenditure because basically the two funds are used for the provision of public facilities and infrastructure. Whereas DAK and DD have no effect on capital expenditure because the two funds are more used for financing / expenditure other than capital expenditure. While the results of the second analysis show that PAD, DAU and DD have a positive influence on economic growth, while DAK has a negative effect on economic growth and capital expenditure has a positive effect on economic growth.

Keywords
Fiscal Balance, Capital Expenditure, Economic Growth

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/Dq8LRjyh4meV


Village Fund: Review a Poverty Alleviation Program
Siti Nuraini (1*), Riski Isminar Ardianti (1) and Jayanti Dian Eka Sari (2)

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Corresponding Author
Siti Nuraini

Institutions
1 Department of Accountancy, Airlangga University
Jl. Airlangga 4-5 Surabaya
2 Department of Health Promotion and Behavioral Science
Kampus C Unair Jl. Ir. Soekarno, Surabaya

Abstract
The poverty alleviation policies will be able to increase regional economic productivity that they can contribute to national income for developing countries. As one of the national programs expected to reduce poverty, village funds are expected to directly touch problem of poverty in rural areas. Based on the needs of each village, it is expected that priority of use and benefits can be received directly by the community. This research will look for implementation of village funds during 2015 until now in the East Java as one of the poverty alleviation programs. The research used qualitative descriptive, which is research that emphasizes the quality of the process rather than merely the final result. The method used in this study are in-depth interviews, observation and study of literature. As one of the programs expected to be able to reducee poverty, the majority of village funds in East Java are dominated by infrastructure with a labor-intensive approach for the poor people, so that they only have a short-term effect in the process of poverty reduction

Keywords
village fund; alleviation program, implementation review

Topic
Quality Management and Economic Development

Link: https://ifory.id/abstract/6Gf4TFRZMA3u


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